Exchange & Return Policy
Eligibility for Returns & Exchanges
You can initiate a return or exchange within 14 days from the date your product was delivered. To qualify, the following conditions must be met:
✔️ The item must be unused, uninstalled, and undamaged.
✔️ It must be returned in its original packaging, including all accessories, manuals, and invoice.
✔️ Roll-pack bed products cannot be returned if the package has been opened and the product has regained its shape.
How to Request a Return or Exchange
1️⃣ Contact Enza Home Australia Customer Support within 14 days of delivery.
2️⃣ Provide your order details and reason for return or exchange.
3️⃣ Our team will review your request and provide return shipping instructions.
4️⃣ Once we receive and inspect the item, we will proceed with the refund or exchange.
Return Shipping & Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- If the return is due to a manufacturing defect, Enza Home will cover the return shipping.
Refunds & Processing Time
- Refunds will be issued via the original payment method within 7-10 business days after approval.
- For exchanges, the replacement product will be shipped after the return has been processed.
Assembly Policy
Assembly Requirements
Many of our products require assembly upon delivery. To ensure a smooth setup experience, please follow the guidelines below:
✔️ Assembly Instructions: Each product comes with detailed assembly instructions. Ensure you follow them step by step.
✔️ Professional Assembly Service: If you require assistance, Enza Home offers professional assembly services at an additional cost. Contact us for pricing and availability.
✔️ Self-Assembly: If you choose to assemble the product yourself, please make sure to use the correct tools and follow safety precautions.
Assembly Service Booking
- If you would like to book an assembly service, please contact our team before delivery to schedule an appointment.
- The service includes complete setup, placement, and removal of packaging materials.
- Assembly services are non-refundable once completed.